Refund & Cancellation Policy

Oylaa provides cloud-based software-as-a-service (SaaS) subscriptions for restaurants, hotels, cloud kitchens, and cafes. As our platform provides instantaneous provisioning of cloud instances and real-time database infrastructure, fees paid are generally non-refundable except as specified in this policy.

Subscribers may cancel their recurring subscription at any point prior to the next billing renewal date. Cancellations can be initiated through your account billing panel on restro.oylaa.com or by submitting a formal cancellation notice to our support team.

Upon cancellation, your restaurant instance will remain active and fully accessible until the end of your currently paid billing cycle. You will not be billed for subsequent billing periods.

Refunds may be considered under the following specific circumstances:

• Duplicate Billing: If your account was inadvertently charged more than once for the same billing cycle due to a gateway or processing discrepancy.
• Platform Non-Delivery: If Oylaa is unable to provision your tenant instance within 48 business hours of order confirmation.
• Statutory Cooling-Off: Where mandated by applicable consumer protection laws in your jurisdiction.

Refunds are not granted for partial month usage, change of mind after instance provisioning, or failure to utilize the platform due to lack of restaurant hardware or third-party internet outages.

For annual enterprise or multi-outlet commitments, cancellation requests received within the first fourteen (14) days of the contract start date may be eligible for a pro-rated refund minus applicable setup, onboarding, or merchant integration expenses.

Modular extensions (such as Kitchen Display Systems, WhatsApp integration tokens, or multi-outlet central modules) can be enabled or deactivated month-to-month. Deactivated modules remain active until the conclusion of the current monthly period.

Approved refunds are processed to the original payment method (bank account, UPI handle, or credit card) within five (5) to seven (7) business days following authorization. Processing times may vary depending on your financial institution.

If you believe an incorrect charge has been made to your account or wish to review your billing history, please reach out directly via our Contact Form or by emailing us at [email protected]. Please include your restaurant name, account ID, and invoice number for expeditious review.